Arumia Hayles
Arumia noun (maori) guide and leader
Learning & Development Consultant | Instructional Designer | Capability Builder
Lifelong Learner, Self Starter, Empathy, Problem-solver, Collaboration, Psychological Safety Advocate

Learning Specialist
Mercury NZ Ltd | May 2024 – Present

• Designed and delivered tailored learning solutions supporting Mercury’s strategic objectives.

• Facilitated engaging workshops incorporating blended learning and adult learning principles.

• Partnered with stakeholders to analyze learning needs and drive continuous improvement.

• Fostered inclusive environments to enhance psychological safety and team collaboration.
   

Consumer Data Specialist
Mercury NZ Ltd | 2023 – 2024

• Streamlined processes related to non-communicating meters, ensuring accurate data tracking and issue resolution.

• Collaborated with internal and external stakeholders to ensure adherence to SLAs.

• Conducted data analysis to provide insights for process improvements and enhance customer satisfaction.

​

Recruitment Coordinator
NZ Police | 2021 – 2023

• Managed recruitment for three districts, ensuring candidate readiness through tailored support.

• Conducted interviews and prepared recruits for psychometric assessments.
   

Customer Experience Advocate
Trustpower | 2020

• Resolved complex inquiries while delivering customer-centric solutions.

• Supported collections by balancing company risk mitigation and customer care.
   

Media Coordinator
NZME | 2015 – 2020

• Coordinated campaigns across multiple platforms, driving sales team success.

• Enhanced workflow processes, improving team productivity and client outcomes.